Privacy Policy
Welcome to Same Day Couch Cleaning Melbourne! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our services, website, or team. By using our services or visiting our website, you agree to the terms outlined in this policy.
Introduction
At Same Day Couch Cleaning Melbourne, we value your trust and are dedicated to safeguarding your privacy. This Privacy Policy applies to all personal information collected through our website Same Day Couch Cleaning Melbourne, over the phone (0390072743), via email (info@samedaycouchcleaningmelbourne.au), or during in-person interactions.
Our services include professional couch cleaning, stain removal, and upholstery maintenance for residential and commercial clients in Melbourne. As part of our operations, we may collect personal information to provide you with the best possible service.
Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact Details: Your name, phone number, email address, and residential or business address.
- Service Details: Information about your couch cleaning requirements, such as the type of couch, fabric, and specific stains or issues.
- Payment Information: Credit card details, bank account information, or other payment-related data (processed securely through trusted payment gateways).
b. Non-Personal Information
- Website Usage Data: Information about your browsing behaviour on our website, such as IP address, browser type, pages visited, and time spent on the site.
- Cookies and Tracking Technologies: We may use cookies to enhance your browsing experience and gather analytics data.
c. Third-Party Information
If you interact with us through third-party platforms (e.g., social media or review sites), we may collect information from those platforms in accordance with their privacy policies.
How We Use Your Information
We use your information for the following purposes:
a. Service Delivery
- To schedule and provide couch cleaning services at your preferred location and time.
- To communicate with you about your booking, including confirmations, reminders, and follow-ups.
b. Customer Support
- To address your inquiries, complaints, or feedback.
- To provide technical support or troubleshooting assistance.
c. Marketing and Promotions
- To send you promotional offers, discounts, or updates about our services (only with your consent).
- To improve our services based on your feedback and preferences.
d. Legal and Administrative Purposes
- To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.
- To maintain records for administrative and operational purposes.
4. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorised access, disclosure, or misuse. These measures include:
- Secure Data Storage: Your information is stored on secure servers with restricted access.
- Encryption: Sensitive data, such as payment information, is encrypted during transmission.
- Employee Training: Our staff are trained to handle personal information responsibly and in compliance with this Privacy Policy.
- Regular Audits: We conduct regular reviews of our security practices to ensure ongoing protection.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, IT support, or marketing agencies).
- Legal Requirements: We may disclose your information if required by law or to protect our rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.
Your Rights and Choices
You have the following rights regarding your personal information:
a. Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccuracies.
b. Opt-Out of Marketing
You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
c. Data Deletion
You can request the deletion of your personal information, subject to legal and administrative requirements.
d. Complaints
If you believe we have mishandled your information, you can lodge a complaint with us or the relevant regulatory authority.
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and gather analytics data. You can disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Same Day Couch Cleaning Melbourne
Phone: 0390072743
Email: info@samedaycouchcleaningmelbourne.au
Website: https://samedaycouchcleaningmelbourne.au/
Thank you for trusting Same Day Couch Cleaning Melbourne with your couch cleaning needs. We are committed to protecting your privacy and providing you with exceptional service.