Terms and Conditions
Welcome to Same Day Couch Cleaning Melbourne! These Terms and Conditions govern your use of our website (https://samedaycouchcleaningmelbourne.au/) and the services we provide. By accessing our website or booking our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our website or services.
Services Offered
Same Day Couch Cleaning Melbourne provides professional couch cleaning, stain removal, and upholstery maintenance services for residential and commercial clients in Melbourne. Our services are subject to availability and may vary based on location, type of couch, and specific cleaning requirements.
Booking and Appointments
a. Booking Process
- You can book our services through our website, over the phone (0390072743), or via email (info@samedaycouchcleaningmelbourne.au).
- A confirmed booking requires providing accurate details, including your name, contact information, address, and service requirements.
b. Rescheduling and Cancellations
- If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance.
- Late cancellations or no-shows may incur a fee, as determined by Same Day Couch Cleaning Melbourne.
c. Service Delays
- While we strive to provide timely services, unforeseen circumstances (e.g., traffic, weather, or equipment issues) may cause delays. We will notify you promptly if such delays occur.
Pricing and Payments
a. Quotes and Estimates
- We provide free quotes based on the information you provide. Final pricing may vary depending on the actual condition of your couch and any additional services required.
b. Payment Methods
- We accept payments via credit card, debit card, or other agreed-upon methods.
- Payment is due upon completion of the service unless otherwise arranged.
c. Additional Charges
- Additional charges may apply for services outside the standard scope, such as heavy stain removal, pet hair removal, or cleaning of oversized couches.
Customer Responsibilities
a. Access and Preparation
- Ensure that our team has clear access to the couch and the surrounding area.
- Remove any personal items, valuables, or fragile objects from the cleaning area.
b. Disclosure of Information
- Inform us of any pre-existing damage, allergies, or special requirements related to your couch or cleaning products.
c. Safety
- Keep children and pets away from the cleaning area during service delivery.
Limitations of Liability
a. Service Outcomes
- While we strive to deliver high-quality results, the outcome of our services may vary depending on the condition of your couch and the type of stains or damage.
- We are not responsible for pre-existing damage or wear and tear that becomes apparent after cleaning.
b. Property Damage
- Same Day Couch Cleaning Melbourne takes utmost care during service delivery. However, we are not liable for damage caused by hidden defects, improper handling by clients, or factors beyond our control.
c. Indemnification
- You agree to indemnify and hold Same Day Couch Cleaning Melbourne harmless from any claims, damages, or losses arising from your use of our services or website.
Warranties and Guarantees
- We offer a satisfaction guarantee for our services. If you are not satisfied with the results, please contact us within 24 hours, and we will make reasonable efforts to address your concerns.
- This guarantee does not cover issues arising from improper use of cleaning products, failure to follow care instructions, or pre-existing damage.
Website Use
a. Intellectual Property
- All content on our website, including text, images, logos, and graphics, is the property of Same Day Couch Cleaning Melbourne and is protected by copyright laws.
- You may not reproduce, distribute, or use any content without our prior written consent.
b. Prohibited Activities
- You agree not to use our website for any unlawful purpose or to engage in activities that may harm our website, services, or reputation.
c. Third-Party Links
- Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites and encourage you to review their terms and policies.
Privacy
- Your use of our website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.
Changes to Terms and Conditions
- We reserve the right to update or modify these Terms and Conditions at any time. The updated terms will be posted on our website with the effective date. Your continued use of our website or services constitutes acceptance of the revised terms.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Same Day Couch Cleaning Melbourne
Phone: 0390072743